This is a one-person business and poduces one-of-a-kind items.This means replication is virtually impossible, but similar is achieveable in smaller products.
Items are dispatched in 1-2 working days. All are posted using Royal Mail first class and includes International shipping, which is tracked and signed as standard. Customers are responsible for payment of any import taxes, duties or levies resulting from their order. Please note we are unable to state anything other than the true value of goods on customs declarations.
Returns and exchanges
You have 28 days from the time of placing your order to notify us of any items you wish to return to us for a refund. You must then ensure we receive your returns within 14 days of you notifying us of your wish to return the item/s. We are unable to accept returns after six weeks have passed from the date of placing the order. Items must be returned in their original packaging and the buyer is responsible for return postage. Please be aware we cannot be held responsible for any returns that are lost or damaged in transit. I am unable to accept earrings on a return basis due to hygiene reasons. I can also not allow returns on custom made pieces.
Our address for returns and exchanges is Sparkly Mary, Glasp Farm, Ruardean, Gloucestershire GL17 9UF
We follow Royal Mail's procedures for lost mail. For standard UK deliveries, we cannot consider an item to be lost until 15 working days after the item was due to have arrived, and for international deliveries, 32 working days. Please check the delivery address requested for your order in the first instance. You should also contact your local Post Office if an item has not arrived in the expected time, as the majority of our parcels fit through a standard letterbox. We have had several instances of parcels being left in sheds or with neighbours, so please ensure you have checked with your local delivery postman.
Health and Safety
All the metal jewellery that we sell which is designed to be worn next to the skin complies with EU legislation regarding the use of nickel. If you know you are sensitive, I will happily change earwires to Sterling silver at no extra charge. Please contact me.
Please do not copy any designs, images, layouts or descriptions.
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
In order to provide my services to fulfil your purchase/order, settle disputes, or to provide support.
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services
Information Sharing and Disclosure
Information about my customers is important to my business. I never share your personal information apart from delivery details.
Compliance with laws I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Access You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. Except exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Mary Thorpe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected] Alternately, you may mail me at:
Mary Thorpe, Glasp Farm, Ruardean, Gloucestershire, GL17 9UF U.K.